Terms Terms & Conditions

Service Usage

MS CABS provides taxi and cab booking services for local, one-way, round-trip, airport transfers, and outstation travel, subject to vehicle availability.

Booking Policy

All bookings are subject to confirmation by MS CABS. Customers must provide accurate travel details during booking. Booking confirmation will be shared through phone, SMS, WhatsApp, or email.

Payment Terms

Advance payment may be required to confirm bookings. Remaining balance must be paid before or upon completion of the trip. Prices are subject to revision based on route changes, waiting charges, tolls, parking, and state taxes.

Cancellation Policy

Free cancellation up to 24 hours before pickup (if applicable). Cancellations within 24 hours may attract cancellation charges. No-shows are non-refundable.

User Responsibilities

Provide correct pickup and drop locations. Maintain proper conduct during the trip. Comply with all applicable laws and regulations.

Eligibility

Users must be at least 18 years old to make bookings. Bookings for minors must be made by parents or guardians.

Prohibited Activities

Illegal activities during travel. Damage to vehicle property. Harassment or misconduct toward drivers.

Intellectual Property

All website content, branding, logos, images, and materials are the property of MS CABS and may not be copied without permission.

Limitation of Liability

MS CABS shall not be liable for delays caused by traffic, weather conditions, road closures, strikes, accidents, government restrictions, or other circumstances beyond reasonable control.

Dispute Resolution

Any disputes shall first be attempted to be resolved amicably through customer support.

Governing Law

All disputes shall be governed by the laws of India and subject to the jurisdiction of courts in Bengaluru, Karnataka.

Privacy Privacy Policy

Information Collected

MS CABS may collect customer details including: Name, Mobile number, Email address, Pickup and drop locations, Travel preferences, and Payment-related information.

Purpose of Collection

Customer information is collected to process bookings, provide transportation services, send booking confirmations, improve customer experience, and comply with legal obligations.

Data Security

Reasonable security measures are implemented to protect customer information from unauthorized access, misuse, alteration, or disclosure.

Third-Party Sharing

Customer information may be shared only with: assigned drivers for journey fulfillment, payment gateway providers for processing transactions, and government authorities when required by law.

Marketing Communications

Customers may receive service-related updates and promotional communications and may opt out of promotional messages at any time.

Cookies

The website may use cookies and analytics tools to improve user experience and monitor website performance.

User Rights

Users may request access, correction, or deletion of personal information by contacting MS CABS.

Privacy Contact

Email: mscabsmysore5379@gmail.com

Refund Refund Policy

Refund Eligibility

Refunds may be granted in the following situations: booking cancelled within eligible cancellation period, service could not be provided by MS CABS, or duplicate payment received.

Non-Refundable Situations

No refund is offered for customer no-shows, incorrect booking details provided by the customer, or cancellation after driver dispatch (where applicable charges apply).

Refund Process

Customers may request refunds through phone, email, or WhatsApp support desk with proof of payment.

Processing Timeline

Approved refunds shall generally be processed within 7–10 business days depending on the payment method and banking system.

Partial Refunds

Partial refunds may apply after deduction of applicable cancellation charges, toll expenses incurred, or administrative fees.

Booking Booking & Payment Policy

Booking Confirmation

A booking is considered confirmed only after acknowledgment by MS CABS.

Advance Payment

MS CABS may require advance payment for outstation trips, airport transfers, long-distance travel, and peak season bookings to guarantee vehicle dispatch.

Accepted Payment Methods

We support multiple payment channels including UPI, Bank Transfer, Credit Cards, and Debit Cards.

Outstanding Payments

Any outstanding balance must be settled before trip completion.

Pricing Policy

Quoted fares are based on information provided at the time of booking. Additional charges may apply for route deviations, extra waiting time, toll charges, parking charges, and state entry taxes.

Failed Transactions

In case of payment failure where the amount is debited from your account, customers may contact support with transaction details for verification.

User User Responsibilities

Customer Duties

Customers are responsible for providing accurate booking information, carrying valid identification when required, following local laws and regulations, treating drivers respectfully, and avoiding unlawful, abusive, fraudulent, or unsafe behavior.

Damage Liability

Customers shall be liable for damages caused to vehicles due to negligence, misconduct, or intentional actions.

Contact Contact & Grievance

Head Office (Bengaluru)

Address:
403, 4th Floor, DS MAX Sanvil Apartment, Mallathahalli, Bengaluru - 560056
Email: mscabsmysore5379@gmail.com

Branch Office (Mysuru)

Address:
No 27, Group 3, KHB colony, Near Rotary Midtown Academy School, Hootagalli, Mysuru - 570018
Phone: +91 96117 83123

Grievance Officer

Name: Manjunath M
Phone: +91 96865 41437
Email: mscabsmysore5379@gmail.com

MS CABS

Website Policy & Compliance Information